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Delivering to West Coast

Dolphin FIS Therapy Surfaces on the West Coast

Everywhere else on this map, a power cut is something that happens to you. Here it is something that is announced. Utilities in California and Oregon de-energise circuits deliberately during high fire risk, with notice, sometimes for more than a day, and that makes the West Coast the only region where the outage question has a calendar attached to it. For a family running mains-powered therapy equipment at home, that is genuinely better than an unannounced failure — you can plan against a notice — but only if somebody has the conversation before the notice arrives.

Here is the part that has to be said plainly. Joerns states that the battery back-up supplies the control unit for approximately twelve hours when power fails or the system is disconnected. A planned shutoff can run longer than twelve hours. So the battery is what carries you through the start of an event, not through the event. The power plan — what the alternative is, who is called, and whether the person needs to be somewhere else — belongs to the care team and the family, and it belongs in the diary before fire season rather than during it. Dolphin FIS and Fluid Immersion Simulation are registered trademarks of Joerns Healthcare LLC; we are an authorized dealer and we are not Joerns.

A narrow residential street climbing a dry golden hillside, with overhead power lines and low houses stepped up the slope.
Hillside access and planned outages

Coming home from

  • A private home running complex care

    This region supports more people with high-acuity needs at home than any other, and California runs an unusually large publicly funded in-home care program. The home is the primary care setting here, not the fallback.

  • An academic medical center on the I-5 corridor

    Seattle, Portland, the Bay Area, Sacramento, Los Angeles and San Diego. Ordinary freight lanes at both ends, and discharge planning that is used to sending complex patients home.

  • A skilled nursing or subacute facility

    Dock receiving and a scheduled window. Facility generator arrangements also mean the outage planning here is the facility’s rather than the family’s.

  • A home in a designated high fire-hazard area

    Where planned de-energisation is most likely and evacuation orders are a live possibility. The delivery conversation and the contingency conversation are the same conversation.

  • A rural home on the North Coast or east of the Cascades

    Humboldt, Mendocino, Siskiyou, eastern Oregon and eastern Washington are a different freight picture from the corridor — long final legs and routes that close for slides and snow.

Going home to West Coast

The freight half of this is the easy half. The I-5 corridor from Seattle to San Diego is one of the best-served lanes in the country, terminals are close together, and for the large majority of addresses on this coast the truck is not the constraint. Where that stops being true is off the corridor: the North Coast up Highway 101, the far northern counties, the Sierra foothills, and everything east of the Cascades. Those addresses behave more like the ones described on our Mountain West and High Plains page, with longer final legs and routes that close for slides in winter and for fire in summer.

The part worth doing early is not the freight, it is the utility. If someone at the address depends on powered medical equipment, it is worth asking the utility directly about its medical baseline program and about getting onto the advance-notification list for planned shutoffs. That is the utility’s process and its decision, not ours — we cannot enrol anyone or promise an outcome — but being on a notification list is the difference between two days of warning and none. Ask early, because enrollment is paperwork and paperwork is slower than a fire weather forecast.

Homes here, and what fits in them

The buildings here are more varied than anywhere else we deliver, and the pattern that recurs is the exterior stair. San Francisco and Seattle hillside homes put a flight of steps between the street and the front door with no driveway at the top. Los Angeles canyon houses do the same in reverse, with the living floor below the road. Converted garages and accessory dwelling units are used as care rooms across the region far more than elsewhere, which is usually good news — level entry, wide door — with one caveat, which is that a converted garage is often on a single circuit shared with a laundry. Tell us the route from the street, including the number of steps, before the day.

The other regional reality is that the equipment may have to leave. Evacuation warnings and orders in fire season are not rare events here, and a therapy surface is not something a family should be improvising about at two in the morning with a go-bag in the hall. What we ask people to settle in advance is simple: who moves the person, whether the system goes with them, and where it goes. The system itself travels better than most medical equipment — Joerns lists the mattress at 22 lb and the control unit at 10 lb, and states that the battery supports active therapy during patient transport — but the decision about whether moving the patient at all is appropriate belongs to the clinician, not to us and not to a website.

Discharge coming up

Coming home from hospital in the next day or two?

Send us a note with the discharge date and the surface the care team has recommended, whether the patient is leaving a hospital, a rehabilitation facility, a skilled nursing facility or hospice care. What can arrive in time depends on stock, the freight lane and the hour you call, so the earlier the better.

Nearby areas we deliver to

Equipment rentals in West Coast: questions

Our utility runs public safety power shutoffs. Can we still use this equipment at home?
People do, and the honest framing is that a scheduled shutoff is easier to plan for than an unannounced outage — but the plan has to be real. Joerns states approximately twelve hours of battery back-up for the control unit, and a shutoff can run longer. Before fire season, work out with the care team what happens past that twelve hours, and ask your utility about its medical baseline program and its advance-notification list. We can tell you what the equipment does; the clinical decision about what is acceptable for a particular person is the care team’s.
Would a generator or a home battery run the control unit?
The control unit is rated by Joerns at 115/230 VAC, 50/60 Hz, 0.34/0.21 A, which is a small continuous draw — it is not the part of a household that makes backup power expensive. That is the specification to take to an electrician or to your utility, who can size and install something properly. We are not going to recommend a specific generator or battery from a web page, and nothing on this site should be read as an electrical installation recommendation.
What if we are evacuated while the system is on rental?
Tell us where the person has gone as soon as you can. The system is portable in the practical sense — Joerns lists the mattress at 22 lb and the control unit at 10 lb, and states the battery allows active therapy during patient transport — but whether the patient should be moved, and how, is a decision for the clinician and the evacuation authorities. Once that is decided, we work around wherever they actually are rather than around the address on the order.
We are in Humboldt County, not the Bay Area. Is delivery the same?
No, and we would rather say so. The I-5 corridor is one of the best-served freight lanes in the country. The North Coast, the far northern counties, the Sierra foothills and everything east of the Cascades have longer final legs, fewer terminals and routes that close seasonally. Give us the delivery address and we will tell you what that specific lane looks like instead of quoting you a state-wide answer.
The care room is a converted garage. Does that cause problems?
Usually it helps — level entry, a wide opening, and space to work both sides of the bed, which is more than most bedrooms offer. Two things to check. First, the circuit: a converted garage is often sharing one with a laundry, so give the control unit an outlet it keeps. Second, the frame: Joerns states the equipment is not to be used where gaps of even a few inches are left between the mattress and the head panel, foot panel or rails, so we need the frame dimensions before the surface ships regardless of which room it is going into.

Book a rental delivered to West Coast

Tell us the address, the date and what the care team recommended. We confirm stock, the monthly rate and a delivery window by phone.

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