How we get a Dolphin system to you and take it back

Which of the four pages you need

If the question is whether this can be a monthly cost rather than a purchase, start with the rental program: it sets out what a rental includes, why the term is open-ended, and what the room has to provide. If the need is long-term and you are weighing ownership, the purchase page covers what a complete system actually is, how it differs from a replacement surface, and how institutional and private purchases are paid for.

If you are working against a date, the emergency and overnight dispatch page explains what we can genuinely influence and what belongs to the carrier — and why you will get a realistic receipt date in writing rather than a promise. And if the question is whether the surface will fit the bed, the white-glove page is the one: it carries the sizes, the entrapment gap rule, what setup covers, and an honest account of how surfaces are cleaned between deployments.

• Nationwide rental program — term, inclusions, and what the room needs
• Buying outright — systems versus replacement surfaces, warranty, and how purchases are paid
• Emergency and overnight dispatch — the mechanism, and why there is no clock on it
• White-glove setup and sanitized removal — fit, the gap rule, setup and collection

The three things that decide whether a delivery goes well

The frame, first and every time. Dolphin surfaces come in fixed sizes — 35, 42 and 48 inch widths, 82 inch lengths with an 88 inch step-deck version and an expandable model rated 80 to 92 inches, 8 or 10 inch depths — and Joerns states the equipment is not to be used on a frame that leaves gaps of even a few inches at the head panel, foot panel or rails. A measurement taken before the order is worth more than any amount of goodwill afterwards.

The route in, second. An 82-inch surface is light but long, and the constraint is rarely the front door; it is the turn at the top of the stairs, the elevator that has to be booked, the building that wants a certificate of insurance filed in advance. Tell us about those and they become scheduling; discover them on the day and they become a failed delivery.

The room, third. The control unit needs an outlet nobody else competes for, and Joerns rates the system to operate between 50 °F and 95 °F at 30% to 75% relative humidity, non-condensing, with an IPX2 enclosure. That is a sentence about unheated sunrooms, garage conversions and porches, and it is why deliveries here are scheduled handovers rather than doorstep drops.

What we will not promise

No delivery-time guarantee. We do not control the carrier network, the weather on your lane or a building’s receiving rules, and a promise that ignores those is a promise made to be broken against somebody’s discharge date. What you get instead is the earliest date the carrier will commit to, in writing, with a plain statement of what could still move it.

No named sanitization standard. Surfaces are cleaned and inspected between deployments following the cleaning instructions in the Joerns user-service manual. We hold no certification or numbered reprocessing protocol and will not imply one.

And no coverage promise. We do not bill Medicare or submit insurance claims; fluid immersion simulation has no HCPCS code of its own. The insurance section explains how the categories actually work and what to ask, which is more useful than anything we could pretend about them.